Frequently Asked Questions

Everything you need to know about shopping with KEYWAY.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials ethically sourced?

At KEYWAY, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled fibers, and we only partner with factories that meet fair labor standards.